Does each book come with a free PDF?
Where possible yes. Due to licensing restrictions, this is not always possible. Please note that if you decide to return your book and have downloaded the digital file, your refund amount will be deducted by $13.
How long does shipping take?
Our standard free shipping service is USPS Media Mail. This is a tracked service that takes 5-7 days. We also offer an express 2 day shipping service but only certain zip codes qualify. To find out if you qualify, enter your zip code at the check out page.
Do you ship globally?
Yes, but via our UK-based store (www.bitmapbooks.co.uk). You're currently on our US-based store which only ships to the USA.
Will the books arrive to me in pristine condition?
We've done everything we can to make sure they do. Most books are shrink wrapped, packed very securely and then sent on a tracked service. Please see our shipping page for more information.
Do you offer faster shipping?
We offer an express 2 day shipping service but only certain zip codes qualify. To find out if you qualify, enter your zip code at the check out page.
Do you take the money immediately?
Yes, any money is debited from your account when placing the pre-order.
Can I cancel my pre-order?
You can cancel at anytime before the book is published by emailing firstname.lastname@example.org and make sure to state your order number.
Can I add non pre-order books to my pre-order?
Yes, but please note that any books added to a pre-order that are currently available, will be shipped with the pre-order, not separately.
What about if I move address before the book is shipped?
Just email email@example.com and make sure to state your order number and your full new address. We will then update your details.